I can't contact my mentor, what can I do?

I can't contact my mentor, what can I do?

Please allow up to 5 days for your mentor to review your task as some are working full-time during the week. If you still haven't heard back from your mentor, please create a ticket to let us know.

We track the activeness of mentors and only assign mentors who are active at that time. Sometimes their situation can change so they become unresponsive, if this happens we will mark them inactive after enough time passes, but because there is a delay, you'll want to create a ticket to assign you a new mentor.

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      Click on the Mentorship tab in your Internship Portal See internship kick-off guide for more details.

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      See the Seeking for help section in the internship kick-off guide for more details. Check the Question Hub Talk with others in your intake's Slack channel Ask your mentor (try all the previous steps first)

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    • I'm having trouble with the internship portal.

      Please create a ticket and share as many details as you can (screenshots, error message, and anything else that might help us to understand the problem).